Here's a summary of what is and isn't refundable. For full details, please review our Terms & Conditions.
Refundable
On-demand clinician consultations
- Cancellations made at least 24 hours before your appointment receive a full refund.
- Cancellations made within 24 hours receive a full refund minus a $25 service fee.
Damaged or unreceived items
- A full refund will be issued to your original payment method for any items that are damaged or not received.
Membership fee
- Memberships are billed annually. To cancel future renewals, go to My Profile > View Subscription and select Cancel. For refund requests in special circumstances, contact us at support@wellehealth.com or through the Welle Care team.
Non-refundable
Membership-included services
- Consultations and lab tests covered under your membership are non-refundable.
Prescription products
- Prescription products are not eligible for refunds.
- Subscription-based prescriptions can be cancelled at any time, but prior payments are non-refundable. To avoid being charged for the next billing period, cancel at least 7 days before your renewal date. Cancellations made within 7 days of renewal will take effect the following period. Manage subscriptions via My Profile > View Subscription.
Personalized nutraceuticals
- Personalized nutraceutical orders are non-refundable.
Need help? Reach out to your Welle Care Team in the app.