Members
AI Coach Use the AI Coach in the app for immediate answers about Welle's platform and policies. If the response doesn't resolve your issue, tap "Get support" to escalate to the Welle Care Team.
Welle Care Team For personalized support including health concerns and pharmaceutical questions, the Care Team will respond within 24 hours.
Non-members Access FAQ articles by tapping "Need help" on the Log In screen.
Order-related issues (all users) Go to My profile > Order history, select the relevant order, and tap "Get support" to submit a support form. You can also email billing@wellehealth.com directly — include your full name, order number if available, and a brief description of the issue.