You can cancel or reschedule your lab draw appointment directly in the app, depending on your testing method.
Walk-in appointments Walk-in appointments can be canceled or rescheduled at any time through the app.
Mobile lab draws Mobile lab draws can be canceled or rescheduled through the app provided the request is made more than 24 hours before your appointment.
To ensure a smooth experience, we recommend being available 30 minutes before and up to 1 hour after your scheduled appointment time.
If you need further assistance, please reach out to your Welle Care Team.